We're delighted to be on the front cover and featured in top industry publication, Cabinet Maker magazine. Check out the 1st May 2015 issue for a four-page article on how we have successfully delivered quality furniture logistics and storage solutions to fantastic retailers across the UK, such as PerfectHome, for the past two decades!
We have worked extremely hard over the past 20 years to develop and improve our services and our commitment to continuous innovation has driven our growth and success in furniture logistics. We are proud to be able to offer our customers comprehensive provision for all their storage, handling, retail delivery and home delivery requirements. Being a single point of contact means we can make efficiencies and streamline processes that results in value for money for customers and a high standard of customer service.
A perfect (pardon the pun) example of this is the full service furniture logistics and storage provision we offer retailer, PerfectHome.
In 2007, we began providing PerfectHome deliveries to a number of its 15 stores nationwide and soon after we were asked to provide all its retail deliveries. Now, PerfectHome boasts 67 UK high street outlets and we are proud to provide high quality warehousing and storage for the firm in our purpose-built warehouse – one of the largest in the north of England. Plus, we handle all PerfectHome’s retail deliveries to, on average, 50-60 stores a week throughout the UK.
We are delighted that this month will see us agree a new three-year contract with PerfectHome that will provide an additional 5,000 sq ft and 1,250 pallet spaces designated to the retailer, taking their total space to 25,000 sq ft of floor space and 4,050 pallet spaces. At busy periods, when additional space is required, PerfectHome can rent extra warehouse space with us on a pay-as-you-use basis. This flexible service suits PerfectHome’s business requirements while still managing overheads.
The key to our quality customer service is offering a tailored approach. We do not operate a ‘one-size-fits-all’ policy. Four years ago we helped PerfectHome set up a service and repair centre within our warehouse space. A number of PerfectHome staff are based here full time to work on serviceable goods such as white goods, electrical appliances, upholstery and cabinet furniture. This provides a more efficient service for customers, as work can be done on-site at the storage warehouse, without transporting goods elsewhere.
High quality customer service is paramount for us and we employ a full-time customer service manager for PerfectHome who oversees thorough stock controls and regular stock counts. Our PerfectHome customer service manager ensures all stock processes, store deliveries and transport provision run smoothly and efficiently.
Logistics director for PerfectHome, Jeannette Davies, commented: “We have always received a professional and effective warehousing and logistics service from Andrew Porter Limited and are pleased to be renewing our contract with them for a further three years.
“Whatever we need to achieve, they can help us take care of it, and with our regular KPI reports from them we can easily monitor the effectiveness of the service we receive.”
Our managing director, Tim Aspey, added: “We are delighted to have such a long and successful working relationship with PerfectHome and it’s one of a number of clients that we provide full warehousing and delivery services for. We aim to offer each of our clients a tailored service and work proactively to add value wherever possible.
“We are really pleased that our investment in both our staff and facilities is paying off. It’s fantastic that our 20th anniversary year is proving to be an even more successful one.”
For more information on any of our furniture logistics or storage services, get in touch with Tim on 07802 551552 or email aspeyt@andrewporterltd.co.uk.
