Andrew Porter Limited has provided furniture logistics services for household goods retailer PerfectHome since 2007. Established in 2006 and headquartered in Coleshill, Birmingham, PerfectHome offers quality products and choice to customers through weekly, fortnightly or monthly payment options.
Andrew Porter Limited began by providing deliveries to a number of its 15 stores and soon progressed to providing all retail deliveries. Over the years PerfectHome has grown its number of UK high street outlets to 67.
The logistics firm now provides all warehousing and storage for PerfectHome in its purpose-built warehouse, which is one of the largest in the north of England, as well as all its retail deliveries to stores throughout the UK. Currently it delivers, on average, to 50-60 stores a week.
PerfectHome occupies 20,000 sq ft of floor space and 2,800 pallet spaces within Andrew Porter Limited’s warehouses. This month, the firms will be agreeing a new three-year contract that will see an additional 5,000 sq ft and 1,250 pallet spaces designated to the retailer, taking their total space to 25,000 sq ft of floor space and 4,050 pallet spaces. At busy periods, when additional space is required, PerfectHome can rent extra warehouse space with Andrew Porter Limited on a pay-as-you-use basis. This allows for a flexible service to suit the needs of the business while still managing overheads.
Tim said: “We are delighted to have such a long and successful working relationship with PerfectHome. Through regular meetings and target setting we are able to help the firm achieve its business goals and provide a flexible service that adapts to the needs of the company.
“PerfectHome is one of a number of clients that we provide full warehousing and delivery services for. We aim to offer each of our clients a tailored service and work proactively to add value wherever possible.
“When we first began working with PerfectHome we provided retail delivery only, but by allowing us to fully manage all warehousing and deliveries, we can give a streamlined and efficient service.”
Four years ago, Andrew Porter Limited helped PerfectHome set up a service and repair centre within its warehouse space. A number of PerfectHome staff are based there full time to work on serviceable goods such as white goods, electrical appliances, upholstery and cabinet furniture. This provides a more efficient service for customers, as work can be done on-site at the storage warehouse, without transporting goods elsewhere.
Through regular meetings, both companies have agreed stringent targets for key performance indicators to ensure all is running smoothly. For picking, the target is set at 98% success, and the firm mostly achieves more than 99%. When it comes to deliveries, the target success level is 98% and again Andrew Porter Limited mainly achieves higher than 99%.
To facilitate these impressive statistics, Andrew Porter Limited employs a full time customer service manager for PerfectHome, who oversees thorough stock controls and regular stock counts. The manager is responsible for ensuring the efficient running of all stock processes, delivery runs to stores and transport provision, liaising with all parties to resolve any potential issues before they occur.
Logistics director for PerfectHome, Jeannette Davies, has worked as the main client contact for Andrew Porter Limited since the firms’ relationship began.
“We have always received a professional and effective warehousing and logistics service from Andrew Porter Limited and are pleased to be renewing our contract with them for a further three years,” Jeannette commented.
“Whatever we need to achieve, they can help us take care of it, and with our regular KPI reports from them we can easily monitor the effectiveness of the service we receive.”